We’re Back

On behalf of Temp Chicks, we want to apologize for the long & unexpected absence from the blog. We thank all of our followers for sticking with us & continuing to follow the blog. We are looking forward to 2015 and all of the changes in healthcare that are sure to follow. We have plenty of ground to cover- from U.S. Supreme Court cases that could create a ripple effect across the country, to key state healthcare issues & hot topics.

Later on today we will publish our very first blog of the year. We hope that you enjoy it. The break is over… The Temp Chicks are back!!! Have a great day!

Temp Chicks

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Will NC Allow Agencies to Add or Obtain a New License to Provide In-Home Aide Services in the Near Future?

The Journey Begins Sign

Since July 1, 2011 North Carolina’s Division of Health Regulation Service (DHRS) Acute and Home Care Licensure and Certification Section (a division of North Carolina Department of Health and Human Services) has placed a 3-year moratorium on issuing new Home Care Agency licenses for in-home aide services. This July marks the end of the 3-year moratorium and many aspiring Home Care Agencies and current Home Care Agencies that are looking to expand the services they offer. Many are wondering if DHRS will lift the ban. As of May 2014 according to data published by DHRS, there are currently 1,000’s of Home Care Agencies across the state of NC offering different services that range from Private Duty Nursing, Infusion Services, Hospice Services, Medical Social Work, and in-home aides.

There is some speculation that there are hundreds of applications that have already been filed with DHRS in an effort to be one of the first agencies in line to be issued a license to offer or add in-home aide services to their agencies. However many are still question whether or not the moratorium will actually end in July. So far there has been no indication from the DHRS that they intend to begin to accept applications again on a specific date or that they will be extending the moratorium until further notice (or another specified date.) It seems that there are so many unanswered questions at this point as far as in-home aide services are concerned at this point. Which leaves many to begin exploring alternative options with so much uncertainty and July 11th quickly approaching.

welcome

What some people fail to understand is, everyone that is sick or who might have a minor injury, or may undergo a minor surgical procedure does not belong in the hospital or a nursing home or rehabilitation facility. Many times procedures can be provided in an outpatient setting, which would allow patients to recover in the comforts of their own home. In some cases those who have had minor injuries and/or procedures just need a little assistance and that’s where in-home aides play such a valuable role. In-home aids are able to assist with things like meal preparation, medication reminders, and can assist with allowing other healthcare providers to gain access to the patient/client so that they can receive additional medical treatment in their home. Aides often times make being at home a safer and a more comfortable environment for some and provide an additional support system in other situations while loved ones go to work.

With proper monitoring and management of in-home aides and protocols in place to follow-up with the satisfaction of the patient/client, quality service can be provided without wasting tax dollars or other insurance benefits (which ultimately drives up the cost of care for other patients.) When the announcement was made and the moratorium was put into effect in 2011, no reason or rationale was ever given, and to this day there is still no known reason. Until July, those of us in the healthcare industry will wait and see what DHRS decides to do.

Make this short week a great week!

Temp Chicks

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The Evolution of Nursing…Fewer Options for Some

In a field that many consider to be stable, things are changing. For those that don’t know, the nursing environment is changing- it isn’t the same way it was even 10 years ago. For nurses that are Licensed Practical Nurses (LPN’s) or Associate Degree Nurses (ADN’s) the opportunities for employment are becoming limited. LPN’s are being squeezed out of places where they normally flourished like assisted living facilities or long-term care facilities (nursing homes) and now they are being replaced with Medication Technicians (or Med Techs.) Yes, Med Techs have to be supervised, however they can provide medications to patients/residents for a lower fee compared to a nurse (even if the nurse is an LPN.)

ADN’s are also seeing changes in their options for potential places of employment. For so many years ADN’s were viewed as being no different than nurses who went to 4 year colleges and/or universities and earned their undergraduate degree in nursing. However times are also changing for ADN’s as well. Many hospitals are moving to no longer allow ADN’s to work within their major hospitals in an inpatient setting, however they are allowed to work in their hospital owned outpatient clinics.

With this new twist in the ever-evolving field of healthcare, it always leaves one wondering what’s to come next. While it might seem like a way to save money by hiring Medication Techs to provide patients/ residents with one aspect of care that is vital to a portion of their daily needs. It seems like it increases the pressure and responsibility on whatever nurse is on duty (regardless of whether it is an ADN, LPN, or RN.) Not only is the nurse responsible for the administration of medication by the Med Techs, they are also responsible for any other staff such as CNA’s too. And anyone who has even witnessed staffing or managed staffing for a facility like assisted living or long-term care knows that it is pretty rare for all of your staff to show up. Guess we’ll see how this plays out.

Make it a great week!

Temp Checks

 

Starving for Assistance Pt. 1

EBT CardOld school food stamps

The past few months have been pretty rough for the North Carolina Department of Health and Human Services. DHHS Secretary Dr. Alonda Wos has faced questioning multiple times regarding the ongoing issues that have plagued the department she oversees. Two major issues that have come to everyone’s attention lately are 1.) NC FAST, the system that processes requests for food stamps and other assistance programs and 2.) NCTracks the Medicaid payment system, which processes payments to healthcare providers who treat Medicaid patients. The food stamps have become a great concern for many around the state, especially because the United Stated Department of Agriculture has set a February 10th deadline for the state to make some significant progress towards resolving the backlogged food stamp and other nutrition assistance program initial & recertification applications. If the state fails to make enough progress to address the backlogged applications the USDA could potentially withhold approximately $88 million in funding; which essentially covers administrative costs associated with running the food stamp program annually. http://www.northcarolinahealthnews.org/2014/01/24/new-usda-letter-shows-food-stamp-program-federal-funds-in-jeopardy/ As DHHS Officials began to review the pending cases they, did report there were numerous cases of duplicate applications, especially for those who had been waiting longer periods of time.

Secretary Wos faced questioning by the NC Legislature regarding the continued delays with the food assistance program, After hearing the new numbers and finding out the true status of things at DHHS, some of the leadership felt they had been mislead about the state of affairs at the department and the food assistance program.  The Secretary was not unable to provide concrete answers that seemed to satisfy anyone, nor did it appear that she was able to boost the morale about the ability to resolve the ongoing issues. Secretary Wos was questioned about everything from personnel decisions to whether or not the new system was actually going to work for the state or not. http://www.wfmynews2.com/news/article/301675/0/Lawmakers-Intervene-In-Statewide-Food-Stamp-Delays

Legally applications should be processed within 30 days. However based on the USDA letter to NC DHHS date January 23, 2014; NC had approximately 19, 974 untimely applications, and another 11,482 recertification applications. Secretary Wos has stated that changes in Medicaid eligibility have effected the department, as well as the implementation of the Affordable Care Act. So to address the backlog of pending applications the State sent about 200 employees to various counties around the state to assist them with things like processing applications, technical, and policy support. Some counties like Cumberland County allowed certain employees to work from home when some county social agencies were shutdown due to inclement weather. Enabling employees to work from home allowed them to continue to chip away at the pending applications. Cumberland County had the second highest number of overdue food stamp applications. The state sent four staff members to help process applications, and two others to assist with policy or technical support. http://www.fayobserver.com/news/local/article_4bf898b5-5e78-533e-bc27-0fc79fce4319.htm Other counties like Wake County; have their staff working overtime, which includes late evenings and some Saturdays. Wake County had the highest number of overdue food stamp applications for the entire state. However it appears that the county has made major progress with processing the applications. They too received assistance from several staff members of the state that were sent to help out with the backlog. http://abclocal.go.com/wtvd/storysection=news/local&id=9416016&rss=rss-wtvd-article-9416016

In the Triad & Northwestern NC Counties local agencies have been very hard at work to resolve pending applications, like other agencies all over the state. The most significant area of improvement for Triad & Northwestern NC Counties is resolving applications that were 120 days overdue- combined the local agencies reduced the number of applications from 204 to nine in the normal processing cycle and also reduced the number from 126 applications to nine in the expedited processing cycle. http://www.journalnow.com/news/local/article_d5735aac-8a9f-11e3-824e-0017a43b2370.html It is clear that the counties are stepping up and doing everything that the possibly can to help resolve the pending applications. When asked individually each county seems confident that they are capable of meeting the USDA deadline.

As of Monday February 3rd there were approximately 7,000 applications that were still pending. It’s not so much that the applications can’t be processed by the 10th. It’s more about can DHHS prevent this from happening again? Should the state be considering other options for a computer system to manage things like the food stamp program? Will there even be funding for a food stamp program after Monday? http://www.wncn.com/story/24623742/dhhs-makes-progress-in-nc-fast-backlog

In an update reported today by WFAE 90.7 in Charlotte, it is reported that unfortunately NC just barely missed the USDA February 10th deadline to clear the entire backlog of food stamp applications by approximately 25. However, the state has until the absolute and final deadline the USDA has imposed to completely resolve the backlog which is March 31, 2014. Secretary Wos stated that counties will continue to maintain the same work schedules that they have been working until the state has satisfied the demands of the USDA. Some county employees have been working long work schedules requiring their day to begin at 5 a.m. and ending at 9 p.m. and almost all counties have their staff working overtime to resolve the backlogged applications. http://wfae.org/post/nc-barely-misses-federal-deadline-resolve-food-stamp-delays

Much gratitude and respect to those who are working diligently around the state to process the backlogged food stamp and nutrition assistance applications.  Hopefully our Secretary of DHHS will find a more concrete solution to resolve the issues with the system that the state has decided it will use to process applications for assistance programs such as food stamps and nutrition assistantce. So that nothing like this happens to the residents of NC again in the future.

Temp Chicks

 

Even in this Economy there is still bad Business

note_desk_paper_237717_l  In the staffing business there really is very little time to get to know your staff or even your clients. I am a firm believer in doing the most thorough background & referece checks on potential staff as possible. And it also seems approrpriate that you would want to do some type of background check with regards to a potential client and/or the facility that you may be providing staffing to. While the prospect of income and building your client base may seem very enticing, every offer to provide your services may not be in the best interest of your business or even your staff. Your business is your brand and the clients and standards that you maintain speak for you, without you having to say a word. Although something may seem like a great idea when you initially hear about it, you always have to consider the long-term impact that working with a particular client could have on your business, your staff, & your brand. (Please don’t misunderstand me, I am not advocating that you use/abuse your clients because of what you think that they can do for you in the long-term.) However, I am advocating for keeping the lines of communications open at all times between your agency & your clients, as well as your agency & your staff.

There is a fine line to walk at all times for the agency. The agency is constantly attempting to keep the clients satisfied, as well as doing the same for the sfaff, & also ensuring that the staff are not being placed in jeopardy, & neither are their professional license.  As the agency you are the biggest advocate that your staff have. There may be times when you have to respectfully decline to provide services to a client, even after you have signed on to provide them services. There are going to be occassions where things are not always the way they seemed. The best thing you can do is try to end the business relationship respectfully within the guidelines of your contract and on “good terms.” (Good terms= no outstanding invoices, no bounced checks, no yelling matching, or name calling,…)

Despite the desre to always want to please your client, there are some situations where you have no choice and you are unable to do that. When it comes down to questionable judgement or lack of policies/protocols that could potentially lead to staff jeopardizing their professional license or certification- there is no choice, you defend your staff. It would be irriesponsible for an agency to not take some type of action to at least investigate the concerns of their staff and/or remove their staff from that type of environment. Some people say that is the beauty of staffing agencies, clients (in some cases agencies) don’t really have to worry about long-term committments.

Ultimately it is easier to get out of a poor environment before it becomes a serious problem that really can’t be resolved or fixed with a 30 day notice to discontinue providing services

Temp Chicks